Refund Policy
Last updated: 2026
To start a return or exchange, please Contact Us after reviewing these guidelines.
To start a refund please contact us and provide:
Your order number
Clear photos or videos of the issue
A brief description of the problem
Once approved, your refund will be issued to your original payment method.
Refunds & Exchanges
Customer satisfaction is important to us. If your order arrives damaged, defective, incorrect, missing, or significantly delayed, please contact us and we will review the issue carefully. When approved, we may offer a replacement or refund based on the situation.
Order Refund Policy
At Viral Health & Fitness, customer satisfaction is important to us. If there is a problem with your order, such as a damaged item, missing item, incorrect product, or verified delivery issue, we will work with you to make it right. Depending on the situation, eligible orders may qualify for a replacement, or refund. See the conditions below:
A. Order Delays
If an order shows no tracking information, remains pending or in transit, or expires beyond:
60 days from the shipping date (Global) | 45 days (U.S. orders) | 110 days (Brazil orders)
Viral Health & Fitness may, at its discretion, resend the product or issue a refund.
B. Delivered Orders
Refunds or replacements will not be processed if tracking indicates the order was delivered. If the package was not received, a non-delivery certification from the carrier or postal authority may be required.
C. Damaged Products
A full refund or replacement may be issued if items arrive damaged. Claims must be reported within 30 days of delivery with valid photo or video evidence. Note: if packaging is damaged but the product remains intact and functional, refunds will not be issued.
D. Incorrect or Missing Products
A full refund or replacement may be issued for incorrect or missing items. Customers must provide photo or video evidence within the applicable timeframe, including clear images of the received item, original packaging, shipping label, and a description of the issue.
E. Order Cancellation
A full refund may be available if the order is canceled before processing or shipment. Certain products, including Print-on-Demand or preorder items, cannot be canceled once payment has been processed.
F. Refund Eligibility Window
Refunds or replacements are only possible if payment was made within 90 days prior to the refund request. Orders older than 90 days are automatically ineligible.
Defective or Incorrect Items
Defective Items
If you receive a defective product, capture clear images or videos showing the issue, contact support with your order information and evidence, and once verified, Viral Health & Fitness may offer a refund to the original payment method or a replacement product. Returns are generally not required for defective items.
Wrong Items Delivered
If you receive an incorrect item, provide images of the received product and original packaging, include details about the issue, and submit through customer support. Once confirmed, refunds are typically processed within 5–10 business days to the original payment method.
Evidence Requirements
Refunds or replacements will only be issued if Viral Health & Fitness is responsible for the issue. All required evidence (photos, videos, or carrier documentation) must be provided to validate refund claims. Refund requests that meet all eligibility requirements are typically reviewed within 24 hours. Refunded funds may take 5–10 business days to appear in your account.